Neighbourhood Cares was introduced as a new community-based model for delivering social care in Cambridgeshire. It used small, self-managing teams to emphasise the nurse/care worker as a self-managing agent of change.
We were commissioned by Cambridgeshire County Council to evaluate Neighbourhood Cares, looking in particular at whether it had:
Our work included a rolling programme of qualitative research with senior stakeholders, team managers and frontline delivery staff. We undertook 20 client case studies to capture the end-user experience and undertook a periodic review of management and performance information. We also specified the size and composition of the workforce needed to support other local populations through a Neighbourhood Cares model.
"It’s a great report, and I’ve submitted it to the Ofsted inspection team." – Strategic Commissioner, local authority
“Thanks for such a thoughtful report. It will be very useful to us and other organisations. Another great job from York Consulting!” Local Authority Director
“Thank you for this very helpful evaluation. I have only received positive feedback on it. It has been great working with you.” Local Authority Head of Service
“Your report was extremely thorough, and I appreciate how responsive you were to our additional requests for analysis.” Government department
“The team at York Consulting were professional and a delight to work with. I am very grateful for their input.” Government department
"Well done – a lot of work in a short space of time and at such high quality.” Sector Skills Council
"Your workshop was extremely well received and enabled managers to gain detailed insight, drawing on your expertise and knowledge.” Senior manager, not-for-profit organisation
"It [YCL’s final report] is one of the most impressive evaluation reports I’ve had the pleasure to read.” Principal, Further Education College
“YCL staff understand our organisation…I have developed a great relationship with them and I hope to work with them again.” Housing Association
“I’ve enjoyed working with you on this project. Thanks for your co-operation and flexibility.” Government department