Neighbourhood Cares was introduced as a new community-based model for delivering social care in Cambridgeshire. It used small, self-managing teams to emphasise the nurse/care worker as a self-managing agent of change.
We were commissioned by Cambridgeshire County Council to evaluate Neighbourhood Cares, looking in particular at whether it had:
Our work included a rolling programme of qualitative research with senior stakeholders, team managers and frontline delivery staff. We undertook 20 client case studies to capture the end-user experience and undertook a periodic review of management and performance information. We also specified the size and composition of the workforce needed to support other local populations through a Neighbourhood Cares model.
“Your report was extremely thorough, and I appreciate how responsive you were to our additional requests for analysis.” Government department
“The team at York Consulting were professional and a delight to work with. I am very grateful for their input.” Government department
"Well done – a lot of work in a short space of time and at such high quality.” Sector Skills Council
"Your workshop was extremely well received and enabled managers to gain detailed insight, drawing on your expertise and knowledge.” Senior manager, not-for-profit organisation
"It [YCL’s final report] is one of the most impressive evaluation reports I’ve had the pleasure to read.” Principal, Further Education College
“YCL staff understand our organisation…I have developed a great relationship with them and I hope to work with them again.” Housing Association
“I’ve enjoyed working with you on this project. Thanks for your co-operation and flexibility.” Government department