Privacy Policy

Effective date: October 31, 2018

York Consulting Limited Liability Partnership (YCL) is committed to safeguarding the privacy of all research participants, clients and others whose data we process. YCL is registered with the Information Commissioner’s Office for its data processing activities (Z9848779). We work to a Data Protection Policy (available on request) which all staff are required to adhere to as part of our terms and conditions of employment.

This document summarises YCL’s approach to data protection. Project-specific privacy notices are provided for the different types processing we undertake. This document outlines how we collect, store, use, share and dispose of personal information. It sets out how you may access and seek correction of your personal information or complain about a misuse of your personal information.

YCL complies with the six principles of the General Data Protection Regulation. Personal data is:

  • processed fairly, lawfully and transparently (a legal basis for processing activities has been chosen and communicated alongside all other relevant information)
  • only used for the specified, clearly explained purpose it was collected
  • adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
  • kept accurate and up-to-date
  • only kept for as long as it is needed (usually until a project is complete) and is then removed and securely deleted
  • processed in a manner that ensures appropriate security of the personal data; is stored in secure systems and only transferred by secure means.

Types of personally identifiable information include:

  • Research and evaluation projects
  • Data collected on questionnaires
  • Data about individual respondents
  • Survey responses via online or paper surveys
  • Interviews and case studies
  • Third party data from other sources
  • Client contact information
  • Business operations data
  • Job application data
  • Staff, associates and temporary staff data.

The information we collect can contain your personal opinions as well as personal information such as name, address, postcode, gender, occupation, age, date of birth, email address, telephone number. Where relevant we may collect business contact information, such as, company name, job title and department. In addition, for online surveys we will record your IP address. YCL makes reasonable efforts to keep personal information in its control that is used on an ongoing basis; accurate, complete, current and relevant.

Processing of personal data

YCL ensures that it protects data that is has collected or received. We only use it for the purpose for which it was collected and store it in appropriately secure systems. We only keep data for as long as it is needed (usually until the project is complete), and then it is securely disposed of.

If personal data is being shared with a third party, then the project-specific privacy notice will provide details about this. No data is transferred outside of the European Economic Area (EEA) unless appropriate safeguards are in place. We do not use personal data to take automated decisions.

Meeting individual’s data rights

YCL handles your personal data in accordance with the rights given to individuals under data protection legislation. We make available project-specific privacy notices where required. If at any time you wish us to withdraw your data or correct errors in it, please contact us. In certain circumstances, data subjects have the right to restrict or object to processing. They also have the right to see information held about them. If you want to make a request for access to data or to have other data rights observed, please contact DataProtectionOfficer@yorkconsulting.co.uk. We will also cooperate fully when a subject access request is made of any data controller we are working with.

YCL website

When you visit the YCL website (www.yorkconsulting.co.uk), we may collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identity of those visiting our website.

If you have a concern about the way YCL processes personal data, we request that you raise your concern with us in the first instance (DataProtectionOfficer@yorkconsulting.co.uk). Alternatively, you can contact the Information Commissioner’s Office, the body responsible for enforcing data protection legislation in the UK.

York Consulting ("us", "we", or "our") operates the www.yorkconsulting.co.uk website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.yorkconsulting.co.uk

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on a User's device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Address
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service - these cookies are essential to enable use of the Website, they manage session information and enable users to navigate through the Website.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

If you wish to find out more about cookies, please view our Cookie Policy.

Use of Data

York Consulting uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention of Data

York Consulting will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

York Consulting will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

York Consulting will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Disclosure for Law Enforcement

Under certain circumstances, York Consulting may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

York Consulting may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of York Consulting
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

York Consulting aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to York Consulting. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via a prominent notice on our Service and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.”

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Feedback from our clients

  • Well done – a lot of work in a short space of time and at such high quality.” Sector Skills Council

  • "Your workshop was extremely well received and enabled managers to gain detailed insight, drawing on your expertise and knowledge.” Senior manager, not-for-profit organisation

  • "It [YCL’s final report] is one of the most impressive evaluation reports I’ve had the pleasure to read.” Principal, Further Education College

  • “YCL staff understand our organisation…I have developed a great relationship with them and I hope to work with them again.” Housing Association

  • “I’ve enjoyed working with you on this project. Thanks for your co-operation and flexibility.” Government department